Culture

Our Culture

Anchored on a deliberate patient experience agenda, the Baines Intercare Medical Centre culture forms the basis of what drives it. It is the defining, connecting underlying framework that influences the institution's functions, how we work together and how we treat our patients and stakeholders.

Our Vision

BIMC's vision is to lead the Zimbabwean health sector in developing and delivering the next generation of consumer-driven healthcare.

  • Superior Quality: BIMC pursues healthcare innovations and medical advancements and practices to deliver superior clinical outcomes.
  • Personalised Experience: Our care will focus on patients as individuals. We provide every patient an experience customised to their medical, emotional, social, and spiritual needs. Over the years, we have leant that these needs differ from one person to the next.

Our Values

  • Excellence

    We have an unyielding hunger for excellence, and we are always finding ways to improve the lives of those who depend on us - our customer, the patient.

  • Diversity

    We welcome diversity in people, thought, experiences and perspectives

  • Integrity

    We have a shared commitment to doing what is right.

  • Compassion

    We have a sincere concern for ALL our patients and treat them with respect and empathy.

  • Teamwork

    We work collaboratively as a diverse yet specialized team to improve patient care and wellness.

  • Our Ability

    Above all, we believe in the ability of all our carers and their unwavering desire to deliver the best healthcare service not only to Zimbabwean citizens but to all that walk through our doors.

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