Patient Rights

At Baines Intercare Medical Centre, we are committed to providing quality healthcare services to all our patients. We recognize that every patient has the right to access healthcare services that meet their needs and respects their dignity, privacy, and autonomy. To this end, we have developed a Patient Rights Policy that outlines our commitment to upholding the rights of all patients who use our services.

1. Right to Access Healthcare Services

All patients have the right to access healthcare services without discrimination based on their race, religion, gender, sexual orientation, nationality, or social status.

2. Right to Quality Healthcare Services

All patients have the right to receive quality healthcare services that meet the standard of care set by the relevant professional bodies. We will provide our patients with accurate and timely information about their health condition and treatment options, and we will involve them in making decisions about their care.

3. Right to Privacy and Confidentiality

All patients have the right to privacy and confidentiality in the provision of healthcare services. We will ensure that all patient information is kept confidential and only shared with authorized persons. Patients have the right to access their medical records and to request that their information be amended if it is inaccurate or incomplete.

4. Right to Informed Consent

All patients have the right to make informed decisions about their healthcare. We will provide patients with information about their diagnosis, treatment options, and potential risks and benefits, and obtain their informed consent before any procedure or treatment is performed.

5. Right to Complaints and Feedback

All patients have the right to lodge complaints and provide feedback about the care and treatment they receive. We will handle all complaints and feedback professionally and provide patients with a prompt response. Patients have the right to escalate their complaints if they are not satisfied with our response.

6. Right to Refuse Treatment

All patients have the right to refuse treatment, and we will respect their decision as long as it does not pose a risk to their health or the health of others. We will provide patients with information about the consequences of refusing treatment and offer alternative options if available.

We believe that upholding the rights of our patients is essential to providing quality healthcare services. We will ensure that our staff is trained in these rights and will provide patients with a copy of this policy upon request.