Privacy Policy

This Privacy Policy ("Policy") sets out how Baines Intercare Medical Centre ("we", "us", "our") collects, uses, discloses, and protects your personal information in accordance with Zimbabwean law.

1. DEFINITIONSIn this Policy, unless the context otherwise requires:

• "Personal Information" means any information relating to an identified or identifiable natural person, such as name, address, email address, telephone number, date of birth, and medical history.
• "Website" means the Baines Intercare Medical Centre website located at www.bainesintercare.com

2. COLLECTION OF PERSONAL INFORMATION

   2.1. We collect Personal Information from you when you use our Website, register for our services, make an appointment, or contact us.2.2. The types of Personal Information we collect may include your name, contact details, medical history, and payment information.

3. USE OF PERSONAL INFORMATION

   3.1. We use your Personal Information for the following purposes:

• to provide medical services to you;
• to manage and maintain our business operations;
• to communicate with you about your medical care;
• to comply with legal and regulatory requirements;
• to personalize your experience on our Website.

4. DISCLOSURE OF PERSONAL INFORMATION

   4.1. We may disclose your Personal Information to third parties in the following circumstances:

• to our affiliated entities, partners, or service providers who provide services on our behalf;
• to comply with legal and regulatory requirements;
• to protect the rights, property, or safety of us, our patients, or others.

5. SECURITY OF PERSONAL INFORMATION

   5.1. We take reasonable steps to protect your Personal Information from unauthorised access, use, or disclosure. We use appropriate technical, physical, and organisational measures to safeguard your Personal Information.5.2. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your Personal Information.

6. RETENTION OF PERSONAL INFORMATION

   6.1. We will retain your Personal Information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.6.2. We will securely dispose of or anonymise your Personal Information when it is no longer required for the purposes for which it was collected.

7. YOUR RIGHTS7.1. You have the right to access, correct, or delete your Personal Information that we hold. You may also have the right to restrict or object to the processing of your Personal Information, and to receive your Personal Information in a structured, commonly used, and machine-readable format.

   7.2. If you wish to exercise any of these rights, please contact us using the details below.

8. CHANGES TO THIS POLICY

   8.1. We may update this Policy from time to time. Any changes will be posted on our Website, and the updated Policy will apply to your use of our services and our treatment of your Personal Information.

9. CONTACT US

   9.1. If you have any questions or concerns about this Policy or our treatment of your Personal Information, please contact us at info@bainesintercare.co.zw.